Refund & Privacy Policy

1. Introduction

Student Era ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This comprehensive Privacy & Refund Policy ("Policy") describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the terms of this Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information Collection Practices

2.1 Types of Data Collected

• Personal Identification Information: Full name, email address, phone number, mailing address, educational background, and payment information.
• Technical Data: IP address, browser type, device information, operating system, and usage patterns.
• Cookies and Tracking Technologies: We employ cookies, web beacons, and similar technologies to enhance user experience and analyze site traffic.

2.2 Methods of Collection

We collect information through: direct user input (registration forms), automated technologies (cookies), third-party services (payment processors), and analytics tools.

3. Use of Collected Information

We process your personal data for the following lawful bases and purposes:

• To provide and maintain our services (contractual necessity)
• To process transactions and send service-related communications
• To personalize user experience and improve our services (legitimate interest)
• To detect, prevent, and address technical issues and security breaches
• To comply with legal obligations and enforce our terms

4. Data Security Measures

We implement robust security measures including:

• 256-bit SSL encryption for all data transmissions
• Regular security audits and vulnerability assessments
• Role-based access controls and authentication protocols
• Secure data storage with regular backups
• Employee training on data protection best practices

While we implement these measures, no electronic transmission or storage is 100% secure. Users should also take precautions to protect their account information.

5. Refund Policy

5.1 General Policy

Unless otherwise stated, all fees paid for Student Era services are non-refundable. Exceptions may be granted at our sole discretion under exceptional circumstances.

5.2 Eligible Refund Circumstances

• Medical Emergencies: Documented hospitalization or serious illness preventing service use
• Service Failure: If we are unable to deliver promised services
• Duplicate Charges: Verified instances of accidental duplicate payments

5.3 Refund Process

1. Submit written request to contact.studentera@gmail.com within 14 days of transaction
2. Include supporting documentation (medical certificates, etc.)
3. Our team will review within 10 business days
4. Approved refunds processed within 5-7 business days to original payment method

5.4 Non-Refundable Items

The following are expressly non-refundable: completed services, digital products, administrative fees, and any services marked as "non-refundable" at purchase.

6. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With vendors who assist in operations (payment processors, hosting providers) under strict confidentiality agreements
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with any merger, sale of assets, or acquisition
• Protection of Rights: To protect our rights, property, or safety, or that of others

We do not sell or rent personal information to third parties for marketing purposes.

7. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights:

To exercise these rights, please contact us using the information in Section 9. We may require identity verification before processing requests.

8. Policy Updates and Modifications

We reserve the right to update this Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated through:

• Email notification to registered users
• Prominent website notice for 30 days prior to changes taking effect
• Updated "Effective Date" at the top of this Policy

Your continued use after changes constitutes acceptance of the revised Policy.